FAQs
Q: I want to buy e-currency. How can I do that?
A: You can do that by accessing the Buy form here and selecting the amount and type of e-currency you want to buy and how you wish to pay for it.
Q: I want to sell e-currency. How can I do that?
A: You can do that by accessing the Sell form here and selecting the amount and type of e-currency you want to sell and how you wish to get paid for it.
Q: I want to exchange e-currency. How can I do that?
A: You can do that by accessing the Exchange form here and selecting the amount and type of e-currency you want to exchange and receive.
Q: Is it necessary to be verified to place an order with you?
A: In most cases it is not required, but if we consider this necessary we will put your order on hold and contact you about this.
Q: How will I know if I have to be verified or not?
A: You can either contact us mentioning the e-currency, amount and transaction type you want to perform and we will notify you about it. Alternatively, you can place an order and wait for our email with the payment instructions.
Q: How can I pay?
A: You can pay with local bank transfers, cash deposits and IBAN or SWIFT wires.
Q: Who pays for the banking and e-currency fees?
A: We pay for the banking fees on our side (shared), but if your bank charges additional fees they will be handled by you (incoming payment fees).
Q: Why have I received less than I had ordered?
A: Our processing banks may charge us fees that you omitted to pay when sending us the transfer.
Q: If I have a problem, how soon can I get a reply from you?
A: Just contact us and you should receive an answer in 12 hours, usually less, except weekends.
What is an e-currency exchanger?
An e-currency exchanger converts money to your chosen e-currency and places it in your account for you to spend as you wish. Funds can be sent to an exchanger by many methods, but the most popular is bank transfer.
Once you have sent your funds by your chosen method the exchanger converts it to whichever e-currency you have decided to use and places it in the account you have given them. Remember that all exchangers charge a commission to do the conversion for you.
Digital Currencies
Digital currencies use two different backed base: gold and hard currency (USD, EUR). Digital currencies backed by gold are a form of Internet money denominated in gold weight. The typical unit of account for such currencies is the gold gram or the troy ounce, although other units such as the gold dinar are sometimes used.
Digital currencies backed by hard currency are widely used in the internet and closely related with online commercial actions. It provides users with a quick, simple and safe way for shopping instead of showing their credit card information to merchant who they do not know.
The digital currency can provide both the buyers and merchant with a convenient way to send and receive the payment just by clicking the confirm button and the deal is done.
